Journey - Stop Fraud at "Hello"

AI Fraud is Rising 400% Year-over-Year

Stronger Security Against Fraud
Supercharged by AI

Passkey authentication stops phishing and social engineering attacks that are increasingly successful due to AI-enhanced voice cloning, automation, and the widespread availability of personal data that defeats knowledge-based authentication.

AI-Resistant Biometrics

AI has made voice biometrics easy to fake. Passkey authentication provides a secure alternative that can't be fooled or manipulated.

No More Shared Secrets

Eliminate knowledge-based authentication, which is easily defeated by publicly available personal data and AI tools.

Protect Customer PII

Prevent exposure of personal data by verifying identity without requiring customers to share sensitive information over the phone.

Modern, Auditable Security

Replace outdated verification methods with passkey authentication that's fast, verifiable, and built to withstand today's fraud tactics.

15-Second Authentication

Friction-Free
Customer Experience

Your customers will appreciate faster verification, no personal questions, and a smoother experience from the moment the call begins.

Authenticate in Seconds

Customers authenticate in 15 seconds or less using familiar methods like Face ID that they already trust and use every day.

No Personal Questions

Eliminate the need for customers to share SSNs, birthdates, or answer security questions that create negative customer experiences.

No App Download Required

Customers authenticate instantly using their mobile browser. No new apps, just a seamless experience with the browser they already have.

100%+ ROI

Invest in Security That
Pays for Itself - Twice Over

Journey shortens call handle times and frees agents to focus on real support needs, cutting costs while delivering better service.

Operational Impact

seconds

Faster Authentication

Reduce average call handle time by eliminating manual identity verification

0 %

Adoption Rate

Customers prefer to authenticate with Face ID or Fingerprint

Save $2-$3 per call

Less handle time and fewer incidents

Reduce handle time by 75+ seconds per call and reduce identity related fraud incidents by 80%+

How Journey Transforms Operations

Authenticate customers in the IVR

Complete authentication in the IVR, before the customer reaches a live agent.

Time saved: 1 to 2 minutes of handle time per call

No more Q&A back and forth

Agents no longer need to ask customers for PII and correct miscommunicated information.

Efficiency gain: Reduce authentication time by 80%+

Refocus on Customer Issues

With authentication handled quickly, agents can focus on addressing the customer's actual need.

Result: Higher customer satisfaction

ROI Calculator

Calculate Your Cost Savings

See how much your contact center could save with Journey's authentication solution. Adjust the parameters to match your business scenario.

Your Contact Center Details

Number of inbound calls/year:

calls

% of calls requiring authentication:

Time spent authenticating customers:

seconds

Cost per minute of agent time:

$/minute

Business cost per fraud incident:

Identity related fraud incidents/year:

incidents

Results

Your current cost of caller authentication:

$740,000

Reduced cost of agent time:

$450,000

Reduction in identity related fraud incidents:

80%

Cost of caller authentication with Journey:

$109,524

Your Potential Savings

67.6%

Cost Reduction

$500,476

Annual Savings

208.9%

ROI

Contact Center & Phone

Zoom ISV Partner

Native Zoom Integration

Journey integrates directly with Zoom Contact Center to provide secure authentication for your remote and virtual customer interactions. Verify identities confidently across all Zoom communication channels.

Fast and secure authentication in Zoom Contact Center & Phone

Enhanced security for remote customer service interactions

Simple deployment through the Zoom Marketplace

Webex Contact Center

SolutionsPlus Partner

Cisco Integration Overview

Journey integrates directly with Webex Contact Center to provide secure caller authentication during live and virtual interactions. Customers verify their identity using Face ID or fingerprint, reducing call time and minimizing fraud risk.

Authenticate callers in seconds within Webex Contact Center

Eliminate reliance on knowledge-based questions and manual verification

Contract quickly through Cisco SolutionsPlus

Platform Integrations

Works With Your CCaaS and UCaaS Platforms

Journey integrates seamlessly with leading contact center platforms. Whether you're using Zoom, Cisco, or other major providers, we have you covered.

Works effortlessly with Avaya contact center platforms

Built for smooth integration with Genesys contact center systems

Optimized to connect with NICE contact center solutions

And Many More...

Journey's flexible architecture allows integration with virtually any Contact Center platform or CRM. Our team will work with you to ensure smooth deployment regardless of your technology stack.

Platform Capabilities

A Suite of Apps to Improve Customer Experience

Journey offers a comprehensive platform of authentication, identity verification, and data collection apps. One platform drives operational efficiency, faster deployment, and a seamless experience.

Flexible Integration

Select apps to match your CX strategy and use cases

Unified Platform

All apps work together seamlessly on a single, secure platform

Rapid Deployment

Our apps work natively within your existing agent desktop

Passkeys

Secure biometric authentication using device credentials

Document Signature

Legally binding digital signatures for documents and contracts

E-Form

Secure form collection with real-time validation

Identity Verification

Advanced ID verification with document and selfie checks

One-Time Passcode

SMS and email-based verification codes for quick authentication

Payments

Secure payment processing with fraud protection

Step-by-Step Process

See How Journey Verifies Customers

Watch our authentication process in action with both passkey and OTP verification methods.

Customer calls your contact center

Send authentication request

Customer receives SMS link

Customer authenticates with Face ID/Passkey

Authentication successful

Step 1: Initial Contact

Call Center Ready

Customer calls your contact center and begins interaction.

Stop Fraud at "Hello"

Stronger Security Against Fraud
Supercharged by AI

200%+ ROI