AI-driven fraud is on the rise. Passkey authentication verifies identity with unmatched reliability and resilience against modern fraud.
Protecting customers at these institutions
Passkey authentication stops phishing and social engineering attacks that are increasingly successful due to AI-enhanced voice cloning, automation, and the widespread availability of personal data that defeats knowledge-based authentication.
Security that more than pays for itself through reduced call times, lower fraud losses, and improved customer satisfaction.
Your customers will appreciate faster verification, no personal questions, and a smoother experience from the moment the call begins.
Customers authenticate in 15 seconds or less using familiar methods like Face ID that they already trust and use every day.
Eliminate the need for customers to share SSNs, birthdates, or answer security questions that create negative customer experiences.
Customers authenticate instantly using their mobile browser. No new apps, just a seamless experience with the browser they already have.
Journey shortens call handle times and frees agents to focus on real support needs, cutting costs while delivering better service.
Reduce average call handle time by eliminating manual identity verification
Customers prefer to authenticate with Face ID or Fingerprint
Reduce handle time by 75+ seconds per call and reduce identity related fraud incidents by 80%+
Complete authentication in the IVR, before the customer reaches a live agent.
Agents no longer need to ask customers for PII and correct miscommunicated information.
With authentication handled quickly, agents can focus on addressing the customer's actual need.
See how much your contact center could save with Journey's authentication solution. Adjust the parameters to match your business scenario.
Your current cost of caller authentication:
$740,000
Reduced cost of agent time:
$450,000
Reduction in identity related fraud incidents:
80%
Cost of caller authentication with Journey:
$109,524
67.6%
Cost Reduction
$500,476
Annual Savings
208.9%
ROI
Contact Center & PhoneJourney integrates directly with Zoom Contact Center to provide secure authentication for your remote and virtual customer interactions. Verify identities confidently across all Zoom communication channels.
Fast and secure authentication in Zoom Contact Center & Phone
Enhanced security for remote customer service interactions
Simple deployment through the Zoom Marketplace
Webex Contact CenterJourney integrates directly with Webex Contact Center to provide secure caller authentication during live and virtual interactions. Customers verify their identity using Face ID or fingerprint, reducing call time and minimizing fraud risk.
Authenticate callers in seconds within Webex Contact Center
Eliminate reliance on knowledge-based questions and manual verification
Contract quickly through Cisco SolutionsPlus
Schedule a demo and discover how fast, secure authentication transforms your customer calls.
Watch our authentication process in action with both passkey and OTP verification methods.
Customer calls your contact center
Send authentication request
Customer receives SMS link
Customer authenticates with Face ID/Passkey
Authentication successful
Customer calls your contact center and begins interaction.
See what executives and security leaders are saying about Journey's impact on their organizations.
Journey gave us the ability to stop fraud before it gets to an agent. We've fundamentally changed our risk posture.
CISO
Mid-Size Credit Union
Our members feel more secure, and our agents can focus on solving problems - not grilling people with questions.
VP
Contact Center Operations
Find answers to common questions about Journey's passkey authentication and implementation.
Schedule a demo and discover how fast, secure authentication transforms your customer calls.
